At Different Strokes, we want to ensure you are completely satisfied with your purchase. Below are the details about our shipping and return policies:
Shipping Policy
- Shipping Costs: Shipping charges are calculated based on your delivery location and will be added at checkout. The exact cost will be displayed before you confirm your order.
- Delivery Time: We strive to deliver all orders within 5 to 7 business days from the date of dispatch. Please note that delivery times may vary based on location and external factors such as weather or local holidays.
- Processing Time: Orders are typically processed within 1–2 business days after purchase. Once shipped, you will receive a tracking number to monitor the progress of your delivery.
- Shipping Restrictions: Currently, we offer shipping within the India only. For international orders, please contact us for more information and shipping options.
- Expedited Shipping: If you require expedited shipping, please contact us before placing your order, and we will do our best to accommodate your needs.
Return Policy
We want you to love your jewellery! If for any reason you are not satisfied with your purchase, we offer the following return policy:
- Damaged or Broken Items: If your jewellery arrives damaged or broken, please contact us within 7 days of receipt. We will provide a full refund or replacement at no additional cost to you. To expedite the process, please send us clear images of the damage along with your order number.
- Non-Damaged Returns: We do not accept returns on jewelry unless the item is damaged or broken upon arrival. Please double-check your order details and ensure the item is what you want before purchasing.
- Return Process for Damaged Goods:
- Contact our customer service team at mydifferentstrokes@gmail.com with your order number and photos of the damaged item.
- We will provide instructions on how to return the damaged item to us.
- Once the item is returned and inspected, a replacement or refund will be issued.
- Return Shipping: If a return is necessary due to a mistake on our part (e.g., broken item), we will cover the cost of return shipping. If you wish to return an item for any other reason, return shipping will be at the customer’s expense.
Exchanges
At this time, we do not offer exchanges. If you need a different size or style, we recommend returning the original item and placing a new order.
Contact Us
For any questions regarding shipping or returns, please feel free to reach out to our customer service team at Mydifferentstrokes@gmail.com or call +91-8376940475. We are happy to assist you!
Thank you for choosing Different Strokes! We hope you enjoy your purchase.
